What to do when my computer program won’t start?

Your personal computing experience could become lot easier and convenient if you know how to deal with the programs and applications that you use on a regular basis. More specifically, when they don’t work at all or don’t work the way they should, and you can take few relatively easy technical steps to bring them back to life. In this case, when your program won’t start, it is far better than having a computer that won’t start. At least we can access the computer to solve this problem.

You could face many different scenarios when it comes to babysitting your computer programs and applications; some programs may have worked for a while and then stopped and some could be more stubborn – don’t work at all from the very beginning.

Additionally, I have seen many cases when a particular program works today and then will not work tomorrow and then back to normal the very next day! This sort of sporadic behavior is quite common with regards to several widely used programs as well. For example, Adobe Flash Player fits perfectly into this category. As far as my personal experience is concerned, I end up re-installing it every other week to be able to get my work done on the internet.

Various Types of Programs and How to Decide the Next Course of Action

Depending on the nature how a program is packaged and distributed by the manufacturer and then installed in the end user’s PC, I would like to separate all programs into three major categories;

  1. Independent self contained programs.
  2. Computing environment dependent programs.
  3. Browser based programs.

1. Independent self contained programs

Independent self contained programs are normally the large programs coming from major software vendors like Microsoft, Adobe, Netscape, Macromedia and many others. These are distributed as an all-in-one package in a CD or DVD or through the on-line download. They come bundled together as one product and can be installed just by running a single setup utility to install the entire software. These types of programs often work if you install correctly. They will only fail if you have accidentally deleted some of the files or due to sudden crashing of your PC when the program was on or if the license has expired. They are normally easy to manage also – if they stop working, just reinstalling it with proper license and serial number will bring it back to normal again.

2. Computing environment dependent programs

Computing environment dependent programs are the programs that need a certain environment created in your PC like Java, .net Framework, Adobe flash, Direct Draw etc so that the program gets an environment compatible with its designer requirements. So you need to install two modules; the program itself and also the environment. If you use a Java application like accounting software or an e-commerce software for example, you must make sure a working version of Java Run-time Environment (JRE) is installed in your PC along with the program itself. Similarly, if you play lot of computer games, you need to make sure you have a latest version of Direct Draw installed and the same applies for Flash player and .net framework based programs.

3. Browser based programs

Browser based programs on the other hand are the ones that need no installation of the main program module in your PC. You just need a web browser capable of running the software off the internet. Here the web browser is the environment that provides the interface between your computer and the main application server somewhere on the internet. One advantage of using such program is that you can access and use them from anywhere and from any computer in the world, like Gmail or Yahoo mail. There are quite a few very handy browser based applications that are widely popular today like Basecamp project management software and Zoho document management and presentation software along with many browser based on-line games.

Therefore it is important to identify the type of program you are having trouble with to decide the next course of action. When a type 1 program will not start, I would just uninstall it and then make a fresh new install, for type 2 programs first check on the environment module and then the main program. For browser based programs, check if your browser has required plug-ins enabled and then if that doesn’t work check with the software provider.



System Restore Points

Windows provides an excellent protection feature called system restore points and if you aren’t using them, VSupport experts recommend that you start immediately. They have saved us many hours of hard work.

System Restore works by taking snapshots of critical system files and some program files and registry settings and stores this information as restore points. If your computer has problems, you can use the previous restore points to return to a state when your computer was working properly.

If you have never created a system restore point, it is wise to start immediately. It should also be done a regular basis, that way you won’t have to revert back too far in the event of any system problems. System restore points can help you resolve many serious issues, including things like: malware infection, virus infection, driver problems, software incompatibilities.

Creating system restore points is very simple to do and only takes a couple of minutes to get started. If you have downloaded Total PC Health, there is a system restore point manager built-in, so that will also save you some time.

To create a system restore point

Open Control Panel -> System. Now click on “Advanced System Settings” and then click the “System Protection” tab. From here you will see a button called “Create”. Just click this and you can create your restore point.

It is also possible to perform a system restore from this same location. Just click on “System Restore” button and select the restore point you wish to revert back to. You will see your own restore points as well as the system created restore points.

That’s really all there is to it. It’s very simple to implement but can save you a lot of time in the event that anything does go wrong.


VSupport Helps You Browse Happy!

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Are you suffering from delusions about safe web browsing? You might think you’re being safe, but with a newly infected web page found after every few seconds; it’s next to impossible to stay up to date on infected site, no matter how aware you are about the risk. If any of these misconceptions imitates with you, it’s time to look at your web security solution.

  1. A strict browsing policy that only lets users visit trusted sites keeps us safe: You should be aware that anonymity to proxy sites makes it easy for users to bypass web filtering policies, so you need to make sure you have advanced web malware detection to scan all website content as its accessed.
  2. Scanning downloaded files for viruses keeps you secure : The malicious code gets loaded automatically by the browser whenever someone visits a suspicious page on the site—and the visitor has no idea…

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Optimize your PC, Minimize your worries!

VSupport LLC

VSupport ensures that PC optimization makes your PC work smooth

No one wants a sluggish and slow computer since PCs have become the most important part of our home or office work nowadays. The reasons for your computer’s bizarre behavior could vary from processor slow-downs to gradual corruption. Unwanted messages and pop-ups can also lead to uncertainties in your PCs.

VSupport can give a possible solution to make your PC work like new again and optimize your PC’s performance. VSupport can help you with PC optimization tools, available in the market, scan your system to diagnose the common problems that your computer might be facing, and give you a detailed report on your PC’s health and performance. VSupport techsmarties can provide you solutions to resolve PC issues and suitable antivirus for your computer protection.

With PC optimization, you can improve its response time and the startup time, prevent registry corruption…

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Important and Useful Windows 8 Component

Keyboard shortcuts

Windows 8 is very hot-key-heavy, here are some of the shortcuts find most useful:

  • Windows key Shows the new Start screen (Metro).
  • Win + type keyword Instant application search (same as in Windows 7).
  • Win + D Standard Windows desktop. Also minimizes/restores all open windows in desktop mode.
  • Win + Q Shows all installed apps.
  • Win + W Instant search for settings.
  • Win + F Instant search for files.
  • Win + I Settings sidebar (control panel, network, volume, brightness, notifications, and more).
  • Win + P Shows multi-monitor options, also useful for connecting an external monitor or projector.
  • Win + X Power user shortcut menu (Device Manager, Control Panel, Command Prompt, Power Options, etc.).
  • Win + Z Shows App Bar in Metro applications.
  • Win +. (period) Snaps the current Metro app to the right side of the screen. Do it twice and it will snap to the left.
  • Win +. (period) + Shift snaps the current Metro app to the left side of the screen.
  • Win + J Switches focus between snapped Metro apps.
  • Win + Page Up / Down Moves full-screen Metro app to secondary monitor.
  • Win + Left / Right arrow Moves and snaps desktop applications in that direction, or to a different monitor.
  • Win + Tab Switches between open applications. Similar to using the left-upper hot corner with a mouse.
  • Win + L Locks Windows.

Install Apps from Windows 8 Apps Store

Here we are going to show how to install metro apps from Windows Apps Store. As we know there are different apps stores for smart phones and tablets. For example Android market store where we can install apps in to our android smart phones and Android Tablets, iTunes store where we can browse different apps and install to our iphones and ipads.

In the same way windows8 has a feature to install apps in our PC, Laptop using windows store.windows8 apps store has both “Paid” and “Free “apps.

Note: For downloading and installing windows apps we need in sign in with Microsoft Account using your windows live id.

Windows8 Apps Store is divided into different Categories. Each category will have its own “free” and “paid” apps. The different categories are given below.

  • Spotlight
  • Games
  • Social
  • Entertainment
  • Photo
  • Music and Video
  • Books and Reference
  • News and Weather
  • Food and Dining
  • Shopping
  • Travel
  • Productivity
  • Tools
  • Security
  • Education

How to install an app from windows store.

#1    Click on Store icon to open windows Store.

#2    Windows Store will look as below.

#3    now you can select your required category and you can install your app. Now you can install” Cut the Rope “game which is in Games Category.

#4   For installing the game just click on that game then you will be shown below image.

#5   Now click on Install icon then it will start downloading and installing your app. it will install only if you are signed in with windows account otherwise it will prompt you to login in to your account. After installing the game app you can see it on your apps windows.

#6   Now you can open the game and Enjoy it.

#7 Remember – You must be signed in Windows 8 with your Microsoft’s Account and you need screen Resolution of at least 1024 x 768.

You can select your required category and you can install your application.

About VSupport

The extensive VSupport service spectrum includes Software Computer Support, virus and spyware removal, operating system & software support, email & browser support as well as assistance in installation of all the peripheral accessories for your PC. Our endeavor is to keep you at ease and your PC working uninterruptedly.


Safely Use Your e‑Mail And The Web

  • Use caution when opening e‑mail attachments. E‑mail attachments (files attached to e‑mail messages) are a primary source of virus infection. Never open an attachment from someone you don’t know. If you know the sender but weren’t expecting an attachment, verify that the sender actually sent the attachment before you open it.
  • Guard your personal information carefully. If a website asks for a credit card number, bank information, or other personal information, make sure you trust the website and verify that its transaction system is secure.
  • Be careful when clicking hyperlinks in e‑mail messages. Hyperlinks (links that open websites when you click them) are often used as part of phishing and spyware scams, but they can also transmit viruses. Only click links in e‑mail messages that you trust.
  • Only install add-on from websites that you trust. Web browser add-on allow webpages to display things like toolbar, stock tickers, video, and animation. However, add-on can also install spyware or other malicious software. If a website asks you to install an add-on, make sure that you trust it before doing so

About VSupport services

VSupport is a global on-demand services technical support company working to provide personalized computer support for consumers and small businesses across the United States,  Canada and Australia. With a proven global expertise delivery model and intelligent customer insight systems, easy-to-use self-help tools, automated PC optimization and computer support services, VSupport works very hard to keep all its clients and small businesses protected and productive 24×7.

How to Prime-up Your New PC

Congratulations! But before you start using that spanking piece of hardware, you’ll need to get your system up to-date. Yes, even new PCs need an overhauling!

Get rid of junk:

When you switch on your new computer, you are likely to find junk software preinstalled by the vendor.

These could be trial versions of antivirus software, browser toolbars, desktop shortcuts to websites, programs that promise free downloads, etc. – and are likely to slow down your computer, especially if they are configured to load at boot-up.

The best way to deal with such junk is to uninstall it. Now, if you’re not comfortable with what to uninstall and what needs to be kept, ask a techie friend to help. Alternatively, you could use PC Decrapifier – a free program that cleans junk software from PCs. Just install this program, run it and follow the instructions. Download from http://www.pcdecrapifier.com/download

Get a proper antivirus:

Unless you have paid for your antivirus software, what comes preinstalled on a PC is a limited-period trial version. In which case, uninstalling it will prove to be a wise decision. But the fact remains that you do need antivirus software.

We suggest, you download the free Microsoft Security Essentials (MSE) suite for Windows. For whatever reason, if this doesn’t work on your PC, you could try either Avira or AVG. Both these antivirus are free for home use. Download MSE from windows.microsoft.com/mse Download Avira from http://www.avira.com/en/avira-free-antivirus Download AVG from http://www.avg.com/in-en /homepage.


Use just one antivirus on your PC. Never run multiple antivirus programs as this could cause operational conflicts.

Partition your drive:

If your computer has only one hard drive (C drive), it is advisable to split it and create a new partition. The new drive can keep your data safe in case something goes wrong with Windows 7. To partition a hard drive, open Control Panel from the Start Menu. In the Control Panel, click on ‘System and Security’. In the window that opens, look for ‘Administrative Tools’. In this category, click the option titled ‘Create and Format Partitions’ to open the Disk Management utility.

In Disk Management, right-click the C Drive and select ‘Shrink Volume’. When prompted, allocate around 100GB space and click OK. This 100GB will be used as the system drive. Once the volume is shrunk, you will have lots of ‘Unallocated Space’. Right-click on it and select ‘Create New Partition’. Once the partition has been created, give the drive a letter, such as D. Voila, you have two drives!

Update drivers:

Having the latest drivers means that your hardware is running at its optimum settings. Your new PC might be preloaded with older drivers, but you can update them easily. Download the program Device Doctor, install it and click on Scan.

Device Doctor will tell you how many drivers in your computer are outdated. The free version doesn’t allow you to download the new drivers automatically. But armed with the information provided by the program, you can always visit the official website of the hardware maker, download the latest driver and install it by just double-clicking the file.

Clean your Startup:

Refining startup services improves the boot time of your PC, as well as its performance. Click the Start button and in the search bar, type msconfig. Go to the Startup tab. Disable any service here that you don’t use or need on a daily basis. However, if you have a doubt about an item or don’t know what it is, leave it running.

For example, you might use iTunes but don’t run it every day. You can disable it. It won’t run in the background and slow down your computer. When you need it (for example, when you plug in your iPod), you will have to double-click its icon to run it.

Setup Windows Update:

By default, Windows Update is set to download and install updates automatically. But if you want more control on the stuff that Windows installs, go to the Control Panel and select ‘icon view’ by using ‘View’ option on the top right. Click on Windows Update and, from the panel on the left, select ‘Change settings’. Change the setting to ‘Check for updates but let me choose whether to download and install them’.

Create a Recovery disk:

It is possible that your computer hasn’t come with a recovery disk. But don’t worry. If the system has Windows 7 installed, you can create a recovery disk yourself. All you need is a blank DVD disk. Pop it into your DVD writer, click on the Start button, go to Programs and select Maintenance. From the options, choose ‘System Repair Disk’ and follow the on-screen instructions.